Contact Us

We have tried to answer most of your questions below but if you have any other questions please email us.

Ordering

No - Hello Fresh deliver recipes and ingredients.

We do not just send ingredients - our chefs have slaved over a hot stove so you don't have to - simmering broths, preparing toppings, creating marinades and hand selecting the freshest garnishes.

Our ready made boxes are a selection of our favourites that we have curated for you and also include a discount for buying them all together.

Our build your own box is designed for people who know what they like and want to have more flexibility to choose different sides.

Either way, they are both great for phở'natics!

Our meals are all £9.95 per person. You can save an extra 10% on this price if you sign up for regular deliveries.

Our minimum order is two kits or £19.95, whilst we would prefer not to have this, the cost of sending out insulated boxes is too high to allow lower orders.

No, we do not require our customers to subscribe, all of our food can be purchased as a one off.

But because we know how addictive pho can be, we offer a 10% discount on regular orders as well as exclusive subscriber benefits. See our FAQ on Subscriptions to learn more.

We want you to have a hearty meal from us so we make sure we send you portions sizes you won’t be disappointed with!

Delivery

We deliver across the UK including Northern Ireland.

Some areas, including Northern Ireland are in a 2 day delivery zone, please see the last FAQ for more detail on delivery to these areas.

In order to get our food to you as freshly as possible, we deliver on Tuesdays, Thursdays and Fridays. The latest time to order for next day delivery is 10am the day before.

If you would prefer a specific delivery date you can choose this at checkout.

For orders over £30 delivery is free. Orders under £30 will incur a £4.95 delivery charge.

We use insulated boxes with ice packs which ensure the food stays cool for up to 72 hours. Your refrigerated box can be left in a safe place for up to 12 hours if you're not home to receive it.

Firstly, yes we deliver to you!

Our courier partner DPD offers a 2 day service to these areas. We pack the boxes with extra ice for the journey and our boxes keep food fresh for up to 72 hours.

Please note that if you want your order delivered on a specific date, you will need to choose the day in advance for delivery, as our system cannot yet identify these zones in advance.

The following postcodes are in our 2 day delivery zone:

Northern Ireland

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Cooking

Absolutely not - we want to make sure no one gets FOMO here.

Our easy to follow recipe cards will guide you step by step through cooking our meals and have you feeling like a masterchef in no time.

In the words of one of our Trustpilot reviews: "Instructions were clear enough for my husband to prepare them so I had a night off cooking. Win!"

Basic cooking equipment is required for all of our kits, we want it to be as easy as possible for you.

We suggest: saucepan, frying pan, chopping board, knives, bowls, spoons.

No, all of our kits last 3 days from delivery. They will happily sit in your fridge for a few days ready for when you need that quick, easy and delicious meal.

All about Pho

Pho, pronounced “fuh”—not faux, is a traditional Vietnamese noodle soup. It first appeared in Vietnam in the 20th century and became so popular that it is now considered to be the national dish of Vietnam.

There’s some debate over the history of pho. Most people agree it originated around Hanoi in Northern Vietnam. Some say it was adopted from the French beef stew, pot au feu, while others consider it has Chinese influences. No matter where it came from, pho quickly gained popularity as a street food.

After Vietnam was divided in 1954, people who left the Northern region brought pho with them to the South, and over time regional variations of pho emerged.

The name Pho refers to the flat rice noodles the dish it is served with and to really enjoy Pho, it is important to understand what each element brings to the overall dish.

Broth: Traditional pho broth is made from bones and meat simmered slowly with charred onion and ginger for warmth and flavoured with aromatic spices. Whilst not traditional, we have created a vegan broth with the same principles.

Rice noodles: These flat noodles are delicate in texture and usually cooked separately to prevent them from getting mushy.We recommend removing the noodles from cooking when they still have some bite as they will soften further in the broth. For a clear bowl of pho, it is also good to rinse your noodles after cooking to remove the starch.

Protein: The protein of the dish is usually cooked separately and then added on top of the noodles before pouring over the hot broth. The exception to this is very thinly sliced steak which is added raw and cooked by pouring boiling hot broth directly on top.

Toppings: Added after everything else, this is the fun part—you can mix and match toppings to your taste. If sharing the meal, it is fun to set out a pho bar for everyone to make their own bowl.

Pho is pronounced fuh rather than foe. Don’t make the mistake of saying Pho Kits in the correct pronunciation in front of your kids!