FREQUENTLY ASKED QUESTIONS

Check most frequently asked questions here, if you still need help then please contact us

All about Phomo

Pho is considered the national dish of Vietnam where it is commonly eaten for breakfast. Put simply is a noodle soup, but in the style of Rowan Atkinson in Love Actually... "this is so much more than a noodle soup".  

The broth is the star of the show, the flavour of the meat or vegetables elevated by using our signature pho spices to give a light, fragrant broth. Rice noodles, protein and garnishes - in our case these are spring onion, lime, birds eye chilli, fresh coriander and fresh Thai basil are all provided. 

We want to encourage people to enjoy pho in their own way - so feel free to add whatever makes it most enjoyable for you. We like to throw in some mushrooms, pak choi and chilli oil, how do you like yours?  

Pho is pronounced fuh rather than foe. Don’t make the mistake of saying Pho Kits in the correct pronunciation in front of your kids!  

We know that sustainability is important to our customers, so we have listed our sustainability efforts below, if you have any other questions please feel free to contact us. 

  • We use local suppliers as much as possible reducing our food miles. 
  • We cook to order which means we do not have any food waste. 
  • All of our exterior boxes, insulation and vacuum pouches are recyclable.
  • Ice packs, used to keep your order fresh, are reusable or recyclable.

Please share your images of how you have reused or recycled your PHOMO packaging to win a kit for 2 people using the hashtag #PHOMOUK

Delivery questions

We deliver on Tuesdays - Fridays via chilled courier.

You can choose your delivery day up to 3 weeks in advance, for next day delivery orders must be received by 10am the day before (eg 10 am on a Tuesday for delivery on Wednesday).

You will receive an email with tracking confirmation prior to delivery.

If you need to change your delivery date after placing your order just let us know via email to chef@phomouk.com. Whilst we will try to accommodate last minute changes, to ensure we can make your change please let us know by 10am on the day before your delivery.

Your order will be delivered on your chosen delivery date on an all day courier service via DHL. You will receive a 1 hour timeslot for delivery on the day.

As we are sending fresh food, orders are sent using a leave safe method, which means that even if you are not in, the courier will leave your order in a safe place rather than returning it to the depot. If you would like your order left anywhere else please let the courier know.

Orders over £30 qualify for free delivery, the courier cost for orders below £30 is £4.80.  

Food questions

Each of our Pho, Seasonal and Regional kits include everything you need for the complete dish, no scrabbling round the food cupboard to add a final dash of flavour, its already included for you, right down to the fresh herbs, splash of lime and birds eye chilli which you can add if you want that extra kick. But if chilli isn't your thing or you can't stand coriander, just leave it out.

Please see the individual product pages for full and detailed descriptions of the box contents of each dish. We also have extras, sauces and sides you can add to make your experience even more memorable.

All preparation instructions are included in your box along with biodegradable chopsticks for that full Phomo experience.

It will take around 10 minutes to prepare each kit, full instructions are included in the box and also available here.

To ensure our food is of the highest quality, we have already cooked the broth in small batches, you can reheat it at home on the hob in just a few minutes.

The rice noodles also require cooking to ensure they are fresh and to your liking for adding to the pho.

For our vegan and prawn kits you need to cook the tofu or prawns separately. For our beef and chicken kits, these proteins do not need any cooking. 

All of our kits last for 3 days in the fridge from delivery*. With delivery days 4 days a week (Tuesday - Friday) this means you can enjoy our kits any day of the week.

*Whilst the summer rolls in our feast kits will last for 3 days, we recommend eating them on the day of delivery for maximum freshness.